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Return Policy

Return Policy

By purchasing from our online store you agree to our return policy in full, as listed below.

You can return your items for a prompt refund or exchange within 30 days of your order date. Sale, limited edition, or special items are final sale. Please mail your package in a prepaid, insured, and trackable method to the address below, ATTENTION: “Customer Service." Please include a note in your return package with your full name, order number, and whether you are looking to return or exchange the item. The original shipping and handling charges are not refundable.

Contact address:
OFRA Cosmetics Limited
ATTN: Customer Service Department
388/53 Soi Ramkhamheang 53 , Plubpla
Wangthonglang, Bangkok, 10310 Thailand
Telephone 02-148-1128
Fax 02-148-1128
E-mail: ofracosmetics.thailand@gmail.com

OFRA Cosmetics cannot be held responsible for packages that are lost or damaged when being shipping to hotel addresses or freight forwarding companies.

*The swatches on our website represent our shades as closely as possible, however, the actual color may appear different on everyone.

If you purchased your product from an authorized vendor or distributor of OFRA products, and not directly from ofracosmetics.com, please contact their support team with any concerns you may have regarding returns, exchanges, or defective products.

Our Full Return Policy

We will gladly exchange or refund unused or gently used items within 30 days of your order date. Unfortunately, after 30 days your order is no longer eligible for return. Please return your items in the same condition that you received them, including their original packaging.

To complete your return, we require a receipt or proof of purchase.

Final Sale Items (No Returns or Exchanges):

  • Gift Cards
  • Beauty Busters
  • Singles Day LLLL Sale
  • TBT Mystery Boxes

The following items are not eligible for a refund, as they are considered limited or special edition. However, they are eligible for store credit:

  • OFRAxTaliaMar Collection
  • OFRAxProject Influencer (@Marchbeautyword, @Amandadiaz, and @Valelorenbeauty)
  • OFRAxMadison Miller
  • Rodeo Drive Assortment
  • To:Me Collection
  • OFRAxFrancesca Tolot Collection
  • Electro Glaze Collection
  • "OFRA x Nikkietutorials Collection" & single items of "Glazed Donut", "Glow Goals", "Beam the Haters", "Dutchess", "Coven", "Spell", "Nude Potion" and "Everglow
  • Liquid Lipsticks in the shades “Miami Fever”, “Havana Nights”, “Aries”, “Hypno”, “Charmed”, and “Dutchess”.
  • Items purchased during our Black Friday / Cyber Monday Sales Event (11/24/19 - 12/02/19), or any other sale.
  • Items purchased during our 12 Days of Glow Event (12/06/19 - 12/17/19)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to be reflected in your account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please allow several days for processing and posting to your account. In the event the the refund has not posted contact your credit card company or bank for more information. If you’ve done all of this and you still have not received your refund yet, please contact us at ofracosmetics.thailand@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items are final sale and cannot be refunded.

Damaged Items

If your item arrives damaged, please email ofracosmetics.thailand@gmail.com with photos of the damaged item. We will send a replacement for the damaged item you received at no extra cost.

Lost Packages

If your order appears to be lost, we advise you to contact us within the first 30 days of placing your order. We will look into sending a replacement for your order after your package has shipped. We may require your replacement package to be sent with signature verification to ensure the package reaches you safely.
For domestic orders, we must wait 14 business days for the USPS standard delivery window to expire before we can deem your package as lost.
For international packages, we must wait 6 - 8 weeks for the tracking to expire before we can deem your package as lost. We can only issue a replacement after this time has passed, and we advise you to contact us in a timely manner.

Exchanges (if applicable)

You may exchange an item of the same value, for a different shade.We only allow even exchanges. Exchanges for products not of the same value will not be allowed.
Please send the package back to our address (2141 Blount Road, Pompano Beach, FL 33069) with the ATTN. line to “Customer Service”. Also, please be sure to put a note in the box with the full name you placed your order under, order number, and the shade you wish to exchange your item for.
*Please note our customer service department only allows ONE exchange for a given order. Multiple exchanges for the same order will not be accepted.

Shipping

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If your refund is approved, you will be refunded the subtotal amount of your original order.
Customs fees may apply for international packages.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Freight Forwarding and Hotel Addresses:

OFRA Cosmetics cannot be held responsible for any damaged or lost products transferred by freight forwarding companies or hotels. We will not replace broken or missing items, nor resend lost packages. We advise you to inquire about your lost package with your freight forwarding company or hotel.